You browse our online shop, select the products you want to buy, add them to your cart and pay for them online.
You will receive an automated acknowledgement email from us, confirming your order and saying we will be in touch within 2 working days to arrange collection from the shop.
You will receive a phone call or email within 2 working days of your order to arrange a mutually convenient time for you to collect your order. Please note that during lockdown, the shop is not staffed full time so you will only be able to collect your order at the arranged time.
Your order will be picked and ready to hand over to you at the pre-agreed time from the shop. Please come to the rear of the shop (small car park off Kennett Road), where we can hand over your shopping in a socially distanced manner.
Please be aware that availability of stock is not guaranteed. We will take an item off the online shop as soon as we are aware it is unavailable but occasionally some items sell faster than expected and sometimes our suppliers struggle with getting stock to us as quickly as we would like. We will get in touch with you if there is an item in your order that is out of stock, and we will issue a refund for that item. We accept no liability arising from any inability to supply goods due to lack of stock other than returning any payments made to you.
As a consumer you have the right to cancel your contract. Should you want to do so please let us know as soon as possible, and we will refund your money. You cannot cancel after you have received your order. However, if an item is unsatisfactory, and is still in the condition in which you received it (i.e. has not been opened or otherwise damaged), we will arrange a refund on return of goods and proof of purchase. Refunds may take up to 10 working days to show up on your account.